Refund policy

Last updated: October 30, 2026

Return and Refund Policy

HollowSaint

At HollowSaint, we are committed to providing quality clothing and a reliable shopping experience. Please review our return and refund policy carefully before making a purchase.

Returns

We do not accept returns or offer refunds for change of mind, personal preference, or ordering the wrong size or color.

We encourage customers to review product descriptions, sizing information, and order details carefully before completing a purchase.

However, if your order arrives damaged, defective, incorrect, or otherwise does not meet applicable consumer protection requirements, you may be eligible for a return, replacement, or refund.

Nothing in this policy limits your rights under applicable consumer protection laws.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 14 days of delivery so we can investigate and resolve the issue as quickly as possible.

Email us at hollowsaintstore@gmail.com with the following information:

Your order number
Your full name and the email address associated with your order
A description of the issue
Clear photographs of the item and any damage, if available

We will review your request and determine the appropriate resolution, which may include a replacement, refund, or other remedy.

The 14-day reporting period helps us investigate issues promptly. It does not eliminate any rights or remedies you may have under applicable law.

How to Start a Return

Before returning any item, please contact us at hollowsaintstore@gmail.com.

Do not send any products back without first contacting our support team and receiving return instructions.

If a return is approved or required under applicable law, we will provide instructions for the next steps, including where to send the item.

Where a physical return is required, items should generally be returned in the condition received, with original packaging and tags where reasonably possible. These requirements do not override your rights concerning defective, damaged, or incorrect goods.

We reserve the right to inspect returned products before determining the appropriate resolution, subject to applicable law.

Return Shipping Costs

Because HollowSaint does not accept voluntary change-of-mind returns, customers are not offered a standard return-shipping service for those requests.

For approved returns involving damaged, defective, or incorrect products, HollowSaint will cover reasonable return shipping costs where required by applicable law.

Please contact us before shipping anything back so we can provide the appropriate instructions.

Exceptions and Non-Returnable Items

We do not accept voluntary returns for reasons including:

Change of mind
Personal preference
Ordering an incorrect size or color
No longer wanting the purchased item
Items that do not meet personal expectations unrelated to a defect or an inaccurate product description

These restrictions do not apply where a return, refund, replacement, or other remedy is required under applicable consumer protection laws.

Exchanges

HollowSaint does not offer standard exchanges for size changes, color changes, or personal preference.

If you receive an incorrect, damaged, or defective item, please contact us within 14 days of delivery so we can review the issue and determine whether a replacement or another resolution is appropriate.

Any exchange or replacement will depend on product availability and applicable consumer rights.

Order Cancellations

If you need to cancel an order, contact us as soon as possible at hollowsaintstore@gmail.com.

We cannot guarantee that a cancellation request can be accommodated once an order has entered processing or fulfillment.

If an order has already shipped, cancellation may no longer be possible. Any applicable refund or cancellation rights under consumer protection laws remain unaffected.

Refunds

If your return or refund request is approved, we will notify you by email.

Where a physical return is required, we may inspect the returned item before completing the refund, subject to applicable law.

Approved refunds will generally be issued to the original payment method used at checkout unless another method is agreed upon or required by law.

Your bank or payment provider may require additional time to process and post the refund.

If you have not received an approved refund after a reasonable processing period, please contact us at hollowsaintstore@gmail.com.

Consumer Rights

This policy does not limit or exclude any rights you may have under applicable consumer protection laws.

Depending on the laws that apply to your purchase, you may have additional rights if goods are defective, damaged, not as described, incorrectly supplied, not delivered within the required or agreed timeframe, or otherwise fail to meet applicable legal requirements.

Where applicable law provides greater protection than this policy, those legal rights will take precedence.